Shiji’s ReviewPro & hotelkit Integrate to Streamline Guest Follow-up

Penni Schewe


integration ReviewPro and hotelkit

Partnership involving hotelkit and Shiji’s ReviewPro lets hoteliers to push operational excellence.  

7th of April 2022, Barcelona: Shiji’s ReviewPro, the leading Guest Knowledge Platform for hospitality, and the hotel operations platform hotelkit, now integrate to streamline functions for hoteliers taking care of guest comments. The integration aims to simplify the working day-to-day processes of clients applying the two platforms by furnishing a seamless two-way link in between the methods.

Hoteliers working with both equally options will be notified of visitor feedback coming in by using the ReviewPro Visitor Encounter System specifically on their hotelkit dashboard. This will allow prevalent end users to give prompt resolution to guest requirements. The integration will work in two methods so that the standing of tasks – whether or not they are resolved or not – will generally be current on equally platforms in serious-time, supporting administration response strategies and other business KPIs.

“The integration concerning Shiji’s ReviewPro and hotelkit aims to make your life easier, as a hotelier. Anytime a housekeeping , a upkeep or a area assistance request is designed on the ReviewPro platform, it will show up suitable in your hotekit notifications. You can even determine who in your lodge will get this request. Status updates are shown simultaneously in both of those systems. Conversation has never ever been less complicated! And your friends will get pleasure from the gains.” Marie-Theres Rainer, Solution Supervisor hotelkit GmbH

“Guests now be expecting rapid responses and rapid resolution. To drive operational efficiency, we want to minimize platform switching and assure that info flows seamlessly. Any request, overview, or study reaction that demands motion now appears on both the hotelkit system, and the ReviewPro Visitor Expertise System for rapid resolution or reaction, improving your functions but extra importantly your guests’ encounter.” Michael Kessler, CEO at ReviewPro.

Rewards of Shiji’s ReviewPro and hotelkit Integration

The integration is valuable for the two hoteliers and attendees by tackling the issue of taking care of many platforms and knowledge silos, even though also driving operational excellence. Some key positive aspects of the integration are:

  • Unified to-do record for a lot quicker motion – Persuade immediate motion by unifying to-do lists from the chatbot and other sources on to a person one web site, so no requests get seemed above.
  • Automated situation generation for opinions, study responses, and messaging – all visitor requests, problems, or queries cause situation development obvious on both equally platforms.
  • Supports your guest messaging strategy – Visitor requests will be collected by the chatbot, including vital information that is collected by means of normal human interaction, so no want to manually log information or inquire the guest for additional particulars.
  • A lot less system switching – Information travels seamlessly from 1 platform to an additional and again once more, so there is no want for your staff to handle many logins for their working day-to-day duties.
  • Resolution analytics – many thanks to the two-way integration, the ReviewPro analytics website page is updated with efficiency knowledge on how quite a few tasks have been produced, if they ended up closed on time, by whom, and many others., steering clear of unwanted data silos.

Clients who want to know a lot more about Shiji’s ReviewPro and hotelkit integration want to call their account supervisor for additional data.


ReviewPro, a Shiji Team brand name, provides over a decade of experience and investment decision in innovation to guarantee we go on to be the benchmark in the hospitality marketplace. Our cloud-based Guest Experience Platform involves Hotel Popularity, Visitor Surveys, Case Management, and Messaging Automation. Shiji’s ReviewPro owns the business-regular on the internet status score, the World Assessment Index™️ (GRI), a propriety algorithm centered on assessment information collected from +175 OTAs and overview internet sites in +45 languages. With more than, 60,000 establishments in +150 countries, Shiji’s ReviewPro delivers the engineering, aid, and education and learning to empower hoteliers to be greater.

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For push contacts: [email protected]



With the resort functions system hotelkit, additional than 2,000 resort teams around the world take care of their everyday get the job done program. The resolution for collaboration, housekeeping and facility administration connects the total workforce, increases inner conversation and simplifies every day workflows. Delivering excellent service has under no circumstances been less complicated and now hoteliers can spend extra time doing what they do best: building their company joyful.

For much more details remember to go to:

For push contacts: [email protected]




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