ReviewPro reveals above-industry NPS for first two quarters of 2022

Penni Schewe


Shiji’s ReviewPro receives higher than normal Net Promoter Rating (NPS) from its purchasers, underlining the brand’s consumer centric ethos.

NPS score

Barcelona August 2, 2022: ReviewPro’s Internet Promoter Score (NPS) comes in at 55.1 for the 1st two quarters of 2022. Dependent on international NPS requirements, 50 or far more is regarded as “excellent”, * and the rating is 20.1 factors better than the industry’s regular of 35**. This underlines the company’s determination to global, multilingual, and round-the-clock support for its 60,000+ worldwide accommodation suppliers.

“Customer Good results is a important concentrate in our organisation, so we could not be happier with this rating. We reside and breathe visitor encounter ratings, so the simple fact that our pretty have shoppers fee us so extremely is really an honor. Functioning with so several enormous international accounts spread across the world in distinct languages can be a problem. But the staff is 2nd to none and the results speak for themselves”, claims Kirsten Andres, Director of Account Administration at ReviewPro.

The Web Promoter Rating (NPS) is a crucial indicator that captures customer satisfaction and loyalty by inquiring the customer how very likely they are to refer your brand name or item to a good friend or family member. The rating is commonly made use of to benchmark the achievements of a firm in conference its clients’ desires.

ReviewPro presently performs a quarterly NPS survey to all customers as aspect of a generate to fully grasp and enhance services. During the initially two quarters of this calendar year ReviewPro had a whole of 12,498 study responses, 68% of these responses ended up classified as promoters. This represents a NPS score of 55.1 all through the initially two quarters of this year.

The prime 3 opinions from shoppers about the ReviewPro resource and goods ended up:

  • It is an great tool
  • It is user pleasant
  • It is excellent to keep track of visitor expertise

“The NPS has prolonged been made use of as an internationally recognized benchmark for performance amid corporations and obtaining these kinds of a large score has been a superb recognition. This is one particular of quite a few important indicators that we track in our Purchaser Achievement division at ReviewPro to ensure that we strive for services excellence. Our shoppers are crucial to every phase of our business enterprise from the development of new items to collaborating with our advertising workforce. We are proud of the marriage we have cast with them, and this rating reflects that. Each solitary particular person in the firm has contributed to this end result and deserved to be congratulated for this good suggestions.” States Neil James, COO of ReviewPro.

For a lot more facts on how ReviewPro can aid your model to innovate in the places of automated personalization, on the net status, or visitor communication, communicate to 1 of our group here.

* The Critical Manual to Enterprise Metrics (Gainsight)
** What is the Web promoter Score and how does it change across industries? (SurveyMonkey)

About Shiji’s ReviewPro
ReviewPro, a Shiji Group brand, gives above a decade of encounter and financial investment in innovation to assure we carry on to be the benchmark of the hospitality sector. Our cloud-centered Visitor Working experience Platform incorporates Lodge Name, Visitor Surveys, Case Administration, and Messaging Automation. Shiji’s ReviewPro owns the field-conventional on the web status score, the Worldwide Overview Index™️ (GRI), a propriety algorithm centered on overview data gathered from +140 OTAs and evaluation web sites in +45 languages. With around, 60,000 establishments in +150 nations around the world, Shiji’s ReviewPro offers the technological innovation, help, and education to empower hoteliers to be superior.
For a lot more information and facts, remember to visit:
For push contacts: [email protected]


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