Master List Of All Major International Airline Coronavirus Change And Cancellation Policies

Last updated February 5, 2 p.m. EST.

“What should I do about my trip?” It’s a question we are hearing often. Even with the global travel ban lifted, the vast majority of the globe is under a travel warning or will not allow Americans to enter. And if you do leave the country, you’ll be required to present a negative Covid-19 test when you come home. On the other hand, some resorts and destinations are making the testing process easier as a way to encourage Americans to travel.

While the decision whether to travel is ultimately up to you, the best you can do is be sure you’re making decisions based on the best available information. Unfortunately, finding the best available information is challenging because the situation on the ground changes by the day. TSA crossed the 1 million passenger per day threshold over the holidays but airline travel is still down 65% year over year.

At this point, airlines are asking you to delay contacting them to change your flights unless you are flying in the next 72 hours. If you can’t get through via phone, try the airline’s social media channels. Many rebookings or refunds can be processed over Twitter, Facebook Messenger or WhatsApp.

Keep in mind that if your flight departing from, arriving into or transiting the United States is cancelled by the airline, according to the US Department of Transportation you will be eligible for a cash refund, full stop. This policy also includes flights that incur major changes, such as adding a connection or a schedule change of more than two hours.

The European Union has a similar rule, commonly known as Rule 261, that provides for refunds for any flights that arrive into, travel through or depart Europe. On March 18, 2020 the European Union issued a clarification to Rule 261 reiterating that cancelled flights are eligible for refund to the original form of payment.

If your flight isn’t in the next three days, it’s in your best interest to wait as you’ll have a better set of options available to you if your flight is actually cancelled vs. you initiating the change. There’s no harm at this point in holding on to your ticket until a week or less before your departure date as chances are high your flight will have significant changes if it is not cancelled entirely.

It’s in the airline’s best interest to offer you “free changes” or a voucher as it prevents you from asking for a cash refund if/when the fight is cancelled. Some airlines, notably British Airways, have been accused of actively hiding the steps you can use to get a cash refund. Know your rights and don’t settle for a voucher.

There is a rare bit of good news to report. Instead of extending change dates Ad Infinium, a number of domestic airlines are waiving change and cancel fees for good. Some are doing it for only domestic flights while others have scrapped change fees altogether.

You may also be interested in mask and middle seat policies, as how an airline is handling safety is a big consideration as to whether you should travel.

Things are fluid to say the least, but this list will be updated as the situation changes.  

If you are trying to get home to the US from abroad, your best source of information is the US Embassy in the country where you are currently located. Follow the State Department on Twitter @TravelGov to see where and when repatriation flights are taking place.

This list is long and we are continually adding to it. The fastest way to find your airline is to press Control + F (Windows) or Command + F (Mac) on your keyboard to bring up a search menu. Type in the name of the airline you are looking for.

U.S. Airlines

Alaska Airlines

Cancelled flights are eligible for full refund. Alaska is allowing no-fee changes and cancellations to the following:

  • If you purchased a Saver fare for travel through March 31, 2021, you may cancel your trip without a fee and receive credit for future travel through one year of your original flight date .
  • Tickets purchased between February 27, 2020 and March 31, 2021: Non-refundable first class, main cabin and award tickets may be changed for no fee, with new travel completed by November 30, 2021, or cancelled with travel funds placed into your Alaska Account or a credit card certificate via email. Fare difference applies.
  • If you have a valid credit in your Wallet that was deposited before March 1, 2020, your booking expiration date will be extended by 6 months. You do not need to travel before that 6-month extension date – you just need to book your ticket by then.
  • For those of you who cancel flights due to COVID-19 impacts between March 1 and August 31, 2020, the credits in your Wallet will be extended to purchase through July 5, 2021 for travel through May 31, 2022.

 If your flight is affected by a schedule change or cancellation, Alaska will move you to the next available flight. If your new flight schedule was changed by more than one hour, you have some options:

  • Move to a different flight that better suits your schedule
  • Cancel your trip and receive a credit for future travel
  • Cancel your trip and receive a refund to your original form of payment

Beginning April 1, 2021, change fees will be eliminated on Main and First Class fares everywhere Alaska flies.

Alaska Airlines’ Full Policy

American Airlines

  • Cancelled flights are eligible for refund.
  • Change fees for all domestic and international flying on Premium Cabin fares and most Main Cabin fares have been eliminated.
  • All AAdvantage® award tickets are included in this offer.
  • Customers are allowed to change their origin and destination cities as part of this offer. If your new trip requires more money or miles, you’ll need to pay the difference.
  • Tickets booked through Business Extra or on a corporate agreement also permit name changes to the ticket in addition to the above.
  • All customers will have the ability to fly standby on earlier flights for the same destination on the same day at no charge starting Oct. 1, 2020.
  • Basic Economy fares now come with the ability to tailor your travel experience including upgrades, Preferred and Main Cabin Extra seats, priority boarding and same-day flight changes.
  •  AAdvantage® elite members will be able to apply their current travel benefits on all tickets, including when purchasing a Basic Economy fare.
  • AA has started to arrange administration of pre-flight COVID testing from all US destinations.

American Airlines’s Full Policy

Delta Air Lines

  • Cancelled flights are eligible for refund.
  • The elimination of change fees is effective immediately and includes tickets purchased for travel originating in North America in Delta’s First Class, Delta Premium Select, Delta Comfort+ and Main Cabin, with the exception of Basic Economy tickets. 
  • Delta will extend its waiver on change fees for newly purchased flights, including international flights and Basic Economy fares, through July 31, 2021 and will extend its expiration on travel credits through December 2022 for tickets booked before April 17, 2020.
  • Award flights that qualify for a change fee waiver will have mile redeposit fees waived.

Delta’s Full Policy

Frontier Airlines

  • Cancelled flights are eligible for refund.
  • Flights through February, 2021 will be permitted a one-time change to travel plans without a fee, when the change is made 7 or more days prior to departure.
  • If you cancel your itinerary, you will retain the value of your itinerary less the applicable cancel fee as a travel credit for use within 90 days of cancellation.
  • You don’t have to travel within 90 days, but you do have to book using your credit within 90 days. Your travel credit will be single-use with no residual value returned to you after use, and is not redeemable for cash.

Frontier’s Full Policy

Hawaiian Airlines

Hawaiian Airlines has announced a slow resumption of service as Hawaii begins to open up to tourism. Cancelled flights will be refunded.

  • If you were unable to contact the airline to cancel or rebook your trip before your flight departure time, your ticket number automatically becomes credit for future travel if you do not take your scheduled flight.
  • Tickets purchased before March 1, 2020 with travel dates between March 1, 2020 and Feb. 28, 2021 are valid through May 31, 2022
  • Tickets purchased between March 1, 2020 and Dec. 31, 2020 are valid for two years from the original ticket purchase date.
  • Tickets purchased on or after Jan. 1, 2021 are valid for one year from the original ticket purchase date. 
  • Hawaiian has announced COVID testing protocols for safely testing before boarding.

Hawaiian Airlines’ Full Policy


  • Cancelled flights are eligible for refund.
  • Book a new flight through March 31, 2021 and fees will be waived if you change or cancel. If you choose to rebook, you can do so on any flight through the end of our schedule. Fare difference may apply. 
  • We’re waiving change/cancel fees for customers with existing bookings made through March 31, 2021. If you choose to rebook, you can do so on any flight through the end of our schedule. Fare difference may apply. 

JetBlue’s Full Policy

Southwest Airlines

  • Southwest Airlines already offers the most generous change and cancellation policies in the airline industry.  As long as you change your ticket ten minutes before flight time, you can get your flight re-booked or refunded into travel credit without penalty. You’ll just have to pay any fare difference that applies when you re-book your flight.  Note that travel funds are good for one year from original departure date and must be used by the person whose name is listed on the ticket.
  • Beginning September 8, 2020, any travel funds created from a nonrefundable, Wanna Get Away® ticket can be used for up to one year from the original purchase date.
  • Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022.
  • Any travel funds created because you cancel a flight between March 1 – September 7, 2020, will expire September 7, 2022.

Southwest’s Full Policy

Spirit Airlines

Many of Spirit’s international network services countries that have issued either travel bans for non-citizens or quarantine orders for people arriving into the country. Cancelled flights are eligible for refund.

Spirit is extending an offer of a one-time fee-free change or cancellation for flights booked through February 28, 2021.  Fare difference will apply. If you choose to cancel, you will receive flight credit that is valid for six months. Note that this means you have six months to book your flight, so effectively you will have 9 to 12 months to use it based on how far in advance Spirit has posted its schedule.

Spirit’s Full Policy

United Airlines

  • United is permanently getting rid of change fees for most Economy and premium cabin tickets for flights within the U.S. This includes flights purchased for destinations in the continental US, Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands.
  • You can change tickets for Basic Economy or international travel that are issued by December 31, 2020, without change fees.
  • Electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020
  • A fare difference will apply for more expensive tickets. If the new ticket is cheaper than the one you purchased, the difference will not be refunded. In that case you are better off cancelling the ticket and rebooking at the cheaper price.
  • Electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.
  • Beginning January 1, 2021, any customer can stand by for an earlier flight for free. If a seat is available for that flight, we’ll assign you one before departure. If your trip has a connection, you’ll have to stand by for each flight individually. If you check a bag for your original flight, we’ll work to load your bag onto your new flight, but it may not make the standby flight.
  • Beginning January 1, 2021, if you’re a MileagePlus Premier member, you have even more flexibility and may be able to confirm a seat on an earlier flight for no cost at all. The new flight will need to have the same origin and destination and be within 24 hours of the originally scheduled flight. The same ticketed fare class will also need to be for sale for you to make the same-day change. If the same fare class is not available, you’ll have to pay the difference.

United’s Full Policy

Other American Airlines

Air Canada

  • Cancelled flights are eligible for refund.
  • You can make a one-time change without a fee for all new or existing bookings made through February 28, 2021 for original travel between March 1, 2020 and February 28, 2021.
  • If you booked directly with Air Canada and you need to cancel for any reason, you can convert your ticket to an Air Canada Travel Voucher that has no expiry date or to Aeroplan Miles with an additional 65% bonus miles.

Air Canada’s Full Policy

Aerolineas Argentinas

Cancelled flights that touch the United States or the European Union are eligible for refund to original form of payment.

  • Tickets for flights before December 31, 2020 who wish to rebook may do so one time, with travel before December 31, 2021. Travel must be within the same high/low season designation or a fare difference will apply.
  • Aerolíneas Argentinas will provide free medical assistance coverage to all passengers in case they test positive for COVID-19. This coverage will apply to all passengers who have purchased an air ticket for a flight departing from Argentina to an international destination.

Aerolineas Argentinas’ Full Policy


  • Tickets purchased from before June 30, 2020 may be rebooked for a flight date up until November 30, 2021.

Tickets purchased July 1, 2020 – January 11, 2021 and later have the following options:

  • Use your complimentary change to rebook your flight with your new route/date, free of charge. If there is a fare difference, you must cover the cost.
  • You can request a refund as an electronic voucher (EMD).

Tickets purchased January 11, 2021 and later have the following options:

  • Our Basic Fare is not eligible for voluntary changes at no extra cost.
  • Use your complimentary change to rebook your flight with your new route/date, free of charge. If there is a fare difference, you must cover the cost.
  • You can request a refund as an electronic voucher (EMD) for 100% of the value of your ticket before tax.
  • Request a refund which you will receive within 12 months of your request in the form of your original payment. This is applicable as of January 11, 2022.

AeroMexico’s Full Policy


  • If you have a ticket purchased before December 31, 2020, you may make one change to travel after December 1, 2020 to fly until December 31, 2021 or may request a voucher.

If you purchase a ticket between February 1st and 28th, 2021 regardless of the flight date:

  • You can make three (3) changes without penalty fee (no fare difference waiver applies) if you reschedule before your flight date to fly through December 31st, 2021.
  • If you do not wish to travel on the original date of your ticket, you can leave your reservation open and reschedule your flight at a later date.

Avianca’s Full Policy


  • Copa is currently offering flexibility for tickets purchased on or before August 31, 2020. You can change your flight dates, use your ticket toward a future trip, or receive a refund of your ticket if permitted by the fare terms. Fare difference applies. Changes must be completed by December 31, 2020 and the new itinerary must end before December 31, 2021. 
  • If you choose to accept a voucher, you will receive a 20% bonus on the value of your ticket.
  • Copa is offering flexibility for tickets purchase from Sept 1-March 31, 2021. Travel must be completed before December 31, 2021 and fare difference will apply.

Copa’s Full Policy


  • If your flight was not canceled or rescheduled, but you still don’t want to travel, you’re allowed to make a change of date one without penalty to fly until December 31, 2021 (although a fare difference may apply). For tickets purchased through September 2020.
  • Tickets purchased after October 1 may be changed multiple times until June 30, 2021 then once until end of 2021.  

LATAM’s Full Policy


  • Value of cancelled flights will be returned as a credit to your Travel Bankvalid for 24 months from the date of issue. 
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be returned as a Travel Bank credit.
  • For new bookings, WestJet is allowing a one-time fee-free change for all new flight bookings made between March 3, 2020 and February 28, 2021. The change must be made at least 24 hours before flight departure. 

WestJet’s Full Policy

European Airlines

Even as Europe slowly re-opens, many countries are still closed to American tourists. In cases of cancellation you are eligible for a refund according to EU Rule 261. We are hearing reports of some airlines steering customers towards accepting a voucher as opposed to making refunds available easily. Know your rights. If you want a refund for a cancelled flight, you are entitled to one.

European Arrival Restrictions

The most important thing to know is that U.S. citizens and legal residents are allowed to travel to the United States from Europe. However, U.S. citizens are not permitted to enter much of Europe.

The European Union has limited travel from COVID affected areas, including the United States, meaning Americans are not able to visit EU countries. This list includes:



Czech Republic

























United Kingdom 


  • If you have booked a Flex or Business ticket then unlimited ticket changes with no rebooking fees are allowed and can be performed online (possible fare and tax difference applies)
  • Ιf you have booked a ticket before 3/28/21, regardless fare class, with travel date from 06/11/20 until 07/01/21, your flight is not cancelled but you are not able or you don’t wish to fly then you may modify your reservation with no rebooking fee and no fare difference.

Aegean’s Full Policy

Aer Lingus

  • Change your flight for free on any route and any fare type as often as you need up until two hours before departure.
  • The free change applies to any flight departing before the end of 2021 – just change your travel date before 30 September 2021. A fare difference may apply.

Aer Lingus’ Full Policy

Air Europa

  • Air Europa has cancelled flights to New York until 3/26/21. Flights from Miami resumed 12/13/2020. Cancelled flights are eligible for refund.
  • Customers with tickets dated after July 31 may rebook until 8/31/2021 and only pay the difference in fare. You could also receive a voucher good for 12 months.
  • If you choose to redeem the voucher before 2/28/21, you will receive a 25% discount on your flight purchase.
  • If, after the date of purchase of your ticket, during the dates of the trip, the destination or origin of your trip is in an area with mobility restrictions (mandatory quarantine on arrival, confined cities), we offer you the possibility of changing the date of your trip to fly until October 31, 2021 completely free of charge (no penalty or fare difference in the same cabin). If you wish to change the origin or destination of your trip, you can also do so without any penalty, paying only a fare difference if any.

Air Europa’s Full Policy

Air France/KLM

For all our flights until 31 March 2021 included:

  • You can change the date and/or destination of your ticket, regardless of the fare conditions, up to the day of departure of your first flight. If the price of the new ticket is higher, you will have to pay the fare difference.
  • Your ticket can be refunded up to the day of departure of your first flight. If the fare conditions of your ticket do not allow a refund, you will receive a voucher valid for 1 year, which can be refunded at any time.

Air France/KLM’s Full Policy


Passengers in possession of an Alitalia ticket within the dates below are eligible for one free change, provided they call Alitalia’s reservations center before the original departure date. They may change to a different route, date or destination, fare difference will apply. Customers also have the option of receiving a voucher good for 12 months:

  • Purchased by 30 April 2020, with travel dates between 1 October 2020 and 30 April 2021
  • Purchased between 1 August and 31 March 2021, with travel dates between 1 October 2020 and 31 October 2021

Alitalia’s Full Policy

Austrian Airlines

Note the Lufthansa Group info below for rebooking options for upcoming flights.

British Airways

  • You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price (applies to bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 31 August 2021).
  • You may receive a voucher if you prefer not to rebook your ticket. Travel vouchers are now valid until 4/30/22 (includes previously issued vouchers)

British Airways’s Full Policy

Brussels Airlines

Note the Lufthansa Group info below for rebooking options for upcoming flights.

Brussels Airlines’ Full Policy


 If you no longer intend to travel, you can transfer to any other flight with no change fee up to 14 days before departure. Fare difference may apply.

EasyJet’s Full Policy


If you have booked your flight between 1 April 2020 and 31 August 2021, you can change your travel dates with no change fee.

Finnair’s Full Policy


  • Cancelled flights that touch the EU or US are eligible for refund to original form of payment. Icelandair’s website is steering people towards vouchers, but you are eligible for an actual refund if Icelandair cancels your flight. They may need to be reminded of this fact.
  • You can also choose redeem your tickets into a voucher valid for three years.

Icelandair Full Policy


Customers affected by any of the following circumstances less than 15 days before departure can change the date of their flight free of charge or get a refund in the form of a voucher to swap for tickets and services in the Booking Management section of our website:

  • New entry restrictions have been established at your destination
  • You are affected by the sudden introduction of compulsory lockdown or quarantine measures at your destination that cannot be avoided by testing negative for COVID-19 just before travelling
  • You are suddenly subject to lockdown or quarantine measures in your place of origin (lockdown imposed for your region, province, town or hospital zone; a household member tests positive for COVID-19, etc.)
  • You yourselves test positive for COVID-19
  • LEVEL, Iberia’s affiliate airline, has relaxed their rebooking policies in the following way: For every new booking made since 12 March you will be able to change the date of your flight at no additional cost. This means you can change your plans without any penalty. You will only pay the fare difference, if applicable.

Iberia’s Full Policy

LOT Polish Airlines

LOT is allowing free rebooking for all individual tickets purchased before March 31, 2021, valid for travel to December 31, 2021. You now have the opportunity to change your departure date for any date before December, 31 2021 completely free of charge (the return date counts), provided that the new flight is on the same route and in the same booking class.

LOT’s Full Policy

Lufthansa Group

  •  Tickets booked between 20 April and 15 May 2020 and with a confirmed travel date up to and including 30 April 2021 can be extended one time to a new departure date up to and including December 31, 2021.
  • If you hold a ticket for a cancelled Lufthansa Group flight, you can keep the ticket without having to commit to a new flight date right away. Existing bookings will initially be cancelled, but the ticket and ticket value will remain unchanged and can be extended to a new departure date up to and including 31 December 2021. You can also rebook to another destination or get a refund if your flight is cancelled.
  • For flights booked on or after August 25, all fares of the Lufthansa Group airlines worldwide can be rebooked free of charge (except for travel originating in Japan). This is part of your fare conditions, which you can view at any time. The departure and destination airports can also be changed. If the rebooked fare is more expensive due to a change of route or a necessary change of travel or booking class, an additional charge may be necessary.

Lufthansa Group’s Full Policy

Norwegian Airlines

In the case of cancellation you are eligible for a full refund. Norwegian has cancelled all long haul service, so this applies to all US itineraries.

Norwegian Airlines’ Full Policy


  • Ryanair dropped flight change fees for all new bookings through 3/31/21. This means you can change your flight time, date or even destination, giving you complete flexibility and peace of mind. Move your flight for free to any date before 10/31/21, just pay the fare difference.

Ryanair Full Policy

SAS, Scandinavian Airlines

  • Tickets for cancelled flights will be refunded.
  • If you have booked an International flight ticket on and after you can rebook your flight without having to pay a rebooking fee. SAS is offering rebooking free of charge for all International flights until 72 hours before departure.

SAS’s Full Policy

TAP Air Portugal

  •  Tickets issued between September 25 and February 28 of 2021, with an original travel date from September 25 to December 14 of 2020 or from January 16 to May 31 of 2021 also have access to more flexibility and can take advantage of a free change.
  • As of September 1, 2020, there is also the alternative, if your flight is cancelled, of opting for a refund through a voucher, where we are offering an additional 10% to the amount of the voucher.

TAP Air Portugal’s Full Policy

Turkish Airlines

  • Purchase your tickets by March 31, 2021 and benefit from unlimited change rights until December 31, 2021.
  • Cancelled flights are eligible for refund, but Turkish is warning customers that it may take 60 days or more.

Turkish’s Full Policy

Virgin Atlantic

  • If you book before 31 Dec 2022, for travel up to and including 31 Dec 2022, we’ll waive the change fees (for up to two changes* or one name change) if you choose to amend your booking. You can rebook to travel anytime before 31 December 2022.
  • To provide even more peace of mind and flexibility with your travel plans, you can choose to keep your ticket open as credit to use in line with the policies above, to rebook all the way up to 31st December 2022. There’s no change fee, and we can reduce the fare difference providing you travel in the same cabin and fly to the same destination. 
  • Virgin has announced, “If you can’t get through to us before your flight we will apply the same policies when we get to you.”
  • Virgin Atlantic is also offering industry-leading COVID insurance at no additional cost.

Virgin Atlantic’s Full Policy

Related: Compare & Buy Travel Insurance for 2020

Asian Airlines

All Nippon Airways (ANA)

From June 26, 2020 onward, customers purchasing an eligible fare (Japan domestic routes) for a flight between July 1 and March 31, 2021 will be able to be change to a flight on a later date (up to 355 days later; sector changes included) without paying any handling fees (i.e., refund charges and cancellation charges).

  • Customers can make as many changes as they like for flights departing on or before March 31, 2021.
  • Changing to a flight departing on or after April 1, 2021 is permitted one time only.
  • For tickets purchased through travel agencies or other non-ANA channels, please contact the location where you made your purchase.

ANA Full Policy

Asiana Airlines

Tickets purchased before 3/31/21 will be eligible for two fee-free rebookings. Fare difference will apply.

Asiana Airlines Full Policy

Cathay Pacific

All flights booked before 3/31/21 are eligible for free rebooking for departure before 12/31/21.

Cathay Pacific Full Policy

EVA Airways

Taiwan can cancelled all transit fights, effectively shutting down EVA Airways’ international routes. Cancelled flights are eligible for refund.

Eva Airways Full Policy

Japan Airlines (JAL)

All tickets to, from and through Japan travel until 4/16/21 are eligible for rebooking. Cancelled flights are eligible for refund. 

JAL Full Policy

Korean Air

Tickets for travel until March 31, 2021 may be rebooked for a new flight date until June 30, 2021, but fare differences will apply. Cancelled flights are eligible for refund.

Korean Air Full Policy

Malaysia Airlines

  • Malaysia Airlines has enhanced its booking and travel flexibility to offer customers more control over their travel arrangements. With this, tickets purchased on or before 30th June 2020 for travel during 2020/2021, will now be valid for rebooking by 30th June 2021 and travel by 31st December 2021. 
  • Tickets issued after 30th June 2020 will be subject to the standard ticketing terms and conditions.

Malaysia Airlines Full Policy

Singapore Airlines

All tickets booked before 2/28/21 are eligible for unlimited changes before 2/28/21 and 1 change after 2/28/21.

Singapore Airlines Full Policy

Middle Eastern Airlines


  • Emirates is providing free COVID insurance to all passengers flying between  23 July 2020 and 31 December 2020.
  • For tickets issued on or before 30 September 2020: You can keep the ticket you’ve already booked and use it later. We’ve extended its validity for 24 months from the date of your original booking. Your ticket will be accepted for any flight to the same destination or within the same region with no extra fees during this period.
  • For ticket issued on or after 1 October 2020: You can keep the ticket you’ve already booked and use it later. We’ve extended its validity for 24 months from the date of your original booking. Your ticket will be accepted for any flight to the same destination or within the same region in the same booking class with no extra fees during this period.

Full Emirates Policy


  • If your travel plans have changed and you’re due to fly before 30 June 2021, you can simply move your flight to a later date for free.
  • If you booked directly with Etihad, you can cancel your trip and save it for later with Etihad Credit. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles, and you can travel any time before 31 October 2021.

Full Etihad Policy.

Royal Jordanian

  • Royal Jordanian is offering the option to reissue the value of the ticket to an EMD (Electronic Miscellaneous Document), to be used for future bookings. However, if the flight touches either the U.S. or Europe it is subject to the regulations of those entities, which require a cash refund for cancelled flights.
  • In addition, Royal Jordanian has a flexible booking policy for bookings before 2/28/21. They are eligible for rebooking, but not refund unless the flight was cancelled.

Royal Jordanian Full Policy

Qatar Airways 

Qatar Airways deserves special recognition for the immense work they have done assisting passengers of may countries repatriate. To date, over 100,000 passengers have gotten home thanks to Qatar’s efforts. If you want to change your flight booked before 4/31/21 you have the following options:

  • Keep your unused ticket and use it when you are ready with our extended ticket validity, now valid for 2 years from the date of ticket issuance for greater flexibility. 
  • You can change your travel date free of charge, as often as you need, for travel until 12/31/21. 

Qatar Full Policy

Pacific Airlines


At this time Qantas has suspended 100% of US routes through March 2021 and expects to do so until at least July 2021. Cancelled flights are eligible for refund.

  • Customers with existing bookings on any flight until March 31, 2021, who no longer wish to travel, can cancel their flight and retain the value of their booking as a flight credit. Flight credit is good until December 31, 2022.
  • If you already have a credit, it will automatically be extended to December 31, 2022.

Qantas Full Policy

Air New Zealand

  • Cancelled flights that touch the US or EU are eligible for refund.
  • All tickets up to 3/31/21 are eligible for rebooking or voucher. That said, it is in your best interest to wait until your flight is cancelled as then it will be eligible for refund.

Air New Zealand Full Policy

Air Tahiti Nui

For all tickets issued on or before 3/31/21 and not impacted by a flight cancellation or schedule change may rebook as follows:

  • New travel may commence on or before May 31,2022.
  • Change fee is waived, but changes in fare may apply.

Air Tahiti Nui Full Policy

Virgin Australia

Cancelled flights are eligible for refund.

Full Virgin Australia Policy

African Airlines


Canceled tickets that touch the USA or EU are eligible for a full cash refund. That said, EGYPTAIR’s website is saying that refunds may take up to 3 years (!).

  • If you would like to change the travel dates; the amount you paid for your original ticket will be accepted on any date to the same destination with no additional fees for one time change only, even if this ticket had been expired within the suspension period, EGYPTAIR has already decided to extend all tickets validity till December 31, 2020 and all vouchers until December 31, 2021.

EGYPTAIR Full Policy

Ethiopian Airlines

Passengers whose travel date falls between 01 March 2020 to 30 April 2021 and tickets issued on/before March 31,2021 are eligible to:

  • One Free change is allowed for Ethiopian operational flights.
  • Unlimited changes are permitted free of charge if flight has not started operation or if the flight resumption date is rescheduled By Ethiopian Airlines. If flight has started operation, free change allowed only once.
  • You can keep your ticket for travel until December 31,2021. New travel dates can be any date on/before December 31, 2021.

Ethiopian Airlines Full Policy

Bottom Line

Based on the situation on the ground, it may be more likely that your flight gets cancelled than you having to rebook on your own. If your flight gets cancelled, you will be eligible for a cash refund. If you want to change your plans before flights are actually cancelled, these are the most recent policies. 

Additional reporting by Kelly Anne Smith

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