Expensive Journey TROUBLESHOOTER: In 2019, my spouse Sandy and I booked a Royal Caribbean cruise to New England and Canada. This system was to celebrate a special event, our impending 50th wedding anniversary. We had been scheduled to go away in May perhaps, but Royal Caribbean canceled the cruise and presented us either a refund or a 125% cruise credit score. We questioned for the credit.
In May possibly, Royal Caribbean issued a cruise credit history for just $1,260 — $841 considerably less than the $2,101 the cruise line had promised. I called and spoke to associates on three distinctive times to request a refund and attain an clarification for how our cruise credit had been miscalculated.
Soon soon after ending the cellular phone discussion with the final agent, I received an electronic mail notification from Royal Caribbean exhibiting a new credit score of $1,681 (that is a 100% cruise credit).
Royal Caribbean refuses to clarify the miscalculation of the cruise credit rating and will not refund our cruise. We come to feel that a refund from Royal Caribbean is justified. Can you assistance us get a refund?
— Abundant Kanuchok, Baltimore
Solution: Like most other cruise strains, Royal Caribbean presented a comprehensive refund or a 125% cruise credit rating soon after the pandemic. You selected the 125% cruise credit. Now, in a fantastic earth, Royal Caribbean would have permitted you to transform your mind and get a entire refund. But the moment you decided to choose the credit score, the usual phrases would have used. The most significant of the conditions is the expiration: You have two years to use the cruise credit. Here are the other regulations: www.royalcaribbean.com/faq/topics/onboard-cruise-credit-give.
Royal Caribbean need to have supplied you the whole 125% cruise credit rapidly. But in the chaos of the mass cancellations, it did not. You asked your travel adviser, the cruise line and ultimately the cruise line’s executives to give you the full 125%. But the benefits ended up the identical.
Really should you be equipped to improve your thoughts on a refund if Royal Caribbean just cannot do what it promised? I feel which is debatable. 1 detail is for particular, nevertheless. The cruise line wants to possibly give you the complete 125% cruise credit history or a refund.
I like the way you taken care of your circumstance. You begun with your journey adviser but then escalated immediately to the cruise line and then contacted the executives. I list the names, numbers and e-mail addresses of Royal Caribbean’s professionals on my purchaser advocacy internet site at www.elliott.org/enterprise-contacts/royal-caribbean/. You also saved nearly anything in crafting, which permitted you to have a paper path of the correspondence between you and the cruise line. Wonderful work.
In the conclude, granting you a refund was up to Royal Caribbean. I contacted the cruise line on your behalf. It despatched you the $2,101 cruise credit history it promised through your journey agent.