I canceled my Vrbo rental — why just can’t I get the deposit back again? 

Penni Schewe

Pricey Vacation TROUBLESHOOTER: Very last yr, I booked a Vrbo rental in West Chester, Pennsylvania. I canceled the reservation mainly because of the pandemic and received a partial refund. But I continue to haven’t acquired the $500 protection destruction deposit. I need to have your assist having it  back again.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Journey Troubleshooter 

I’ve been in touch with the home owner, Vrbo and the company managing the payments. They all are blame shifting, and no a single will refund the  funds, even right after 3 months of trying to get it back again. We did not make the journey. Thus, there was no problems to the  house. Can you assist me get my $500 back?

— Billie Muckley, Hartville, Ohio

Respond to: It doesn’t get any more simple than this. If your deposit was refundable, you should really have acquired it by now. So what’s likely on?

Stability deposits are an essential part  of the getaway rental technique. It performs exactly like a safety deposit on an apartment. You pay a deposit and when your rental finishes, the proprietor returns the  revenue. If there is destruction to the rental, then the operator deducts the repair service expense from the deposit.

With Vrbo, the deposit will get returned  promptly — usually within just a 7 days of your final rental working day. But what if you by no means employed the rental?

I’ve waded by way of the correspondence in between you, Vrbo and VacationRentPayment, which handles the  payments. It appears to be like like you submitted an unsuccessful dispute of the $500 deposit on your credit history card. That, put together with the pandemic, slowed things down — a ton.

Your scenario raises an attention-grabbing dilemma: How extensive do you hold out for a refund in advance of submitting a credit card dispute less than the Truthful Credit history Billing Act? A thirty day period? A few?

I assume you had been affected person plenty of for usual conditions. But these weren’t typical situation. We were being working with a at the time-in-a-life time pandemic.

Next Post

Americans Want A Vaccine Mandate For Domestic Flights—But Here’s Why They Won’t Get It

Surveys consistently show strong support for vaccine mandates for domestic air travel. getty Last week, Canada announced that it will require all domestic air passengers to be fully vaccinated by fall. It’s a tough stance from a country that has a higher vaccination rate and a much lower Covid-19 infection […]