How TravelPerk is helping to mitigate ongoing travel disruptions

Travel chaos is hitting the news headlines worldwide. Last minute flight cancelations and staff shortages have contributed to ongoing disruptions and traveler frustration.

Business travelers have also been caught up in the chaos. However, the ‘show must go on’, right? Business travel is essential and despite the challenges, you know that travel is key to driving company growth – you’re not alone in thinking this. 

In fact, according to a 2022 Tourism Economics survey conducted in collaboration with the US Travel Association, 73% of executives consider business travel essential. 91% of executives said they would prefer to close a deal in person, even if it requires air travel. 

The good news is, business travel doesn’t have to be a stressful experience, more than anything, these ongoing disruptions demonstrate how it’s never been more important to choose an innovative business travel platform you can rely on to stay up to date and make changes whenever you need to.

Stress-free business travel with TravelPerk

The Tourism and Economics survey found that two-thirds of respondents felt ‘alone’ when handling things like flight bookings, overbooked hotels or lost luggage claims when traveling for work. However, with the right corporate travel solution, you won’t be alone in managing your business trips.

TravelPerk is doing everything it can to help mitigate the challenges and frustrations of traveling for work, giving you ways to manage stress during business travel.

Here’s how:

1. Continued improvements to our customer service

In contrast to other providers in the market, TravelPerk did not cut staff amid the coronavirus pandemic. In fact, we’re adding more staff to our customer care team on a weekly basis! This equips us to better support you during ongoing flight disruptions, answer all of your travel concerns as efficiently as possible and ensures you experience our 7* service.

Support from a real human

Amid a spike in flight cancellations and last-minute travel changes, in the first instance, we have a customer service team that is available 24/7 via online chat, telephone, and email. This means that you can connect with a human being when you need travel help the most.  

We offer support whether you need to proactively make changes or you need assistance because of changes made by your travel provider. 

Improving our technical processes and app features

We’re also making the TravelPerk experience more user-friendly by automating common customer requests. This means that you will benefit from a faster, more efficient response to general travel queries and our specialist agents can focus on any complex business travel issues that you might face.

For example, our automated processes can help you to quickly access support if a flight gets canceled, while making it easy for you to request trip changes or cancelations directly from our app in just a few clicks.

Plus, we’re continuing to improve our granular policy and approval rules to allow travelers to book autonomously, while ensuring admins remain in control of their budget.

There are also plans to launch express approvals in case of changes to a trip booking, so any changes post-booking or in-trip modifications can be handled more efficiently.

The TravelPerk website and mobile app have an integrated flight status feature, which gives you the ability to track the status of your flight. The mobile app is especially useful because if you have notifications turned on, you will receive alerts if there is delay or cancellation to your booked flight.

FlexiPerk gives you the most flexible business travel ever. You can add FlexiPerk protection to your travel bookings, enabling you to book in advance – when flight fares are cheaper – and you can cancel your booking up to two hours before departure and get at least 80% of your money back.

FlexiPerk is ideal for business travel and managing stress because it can be added to single flights, entire trip bookings, or to all company bookings for added peace of mind.

3. The biggest selection of business travel options at your fingertips

TravelPerk offers the largest travel inventory on the market, which means you are never short of business travel options. You can quickly and easily check and book alternative travel solutions at short notice, whether it’s a flight ticket, train travel, or car hire, the TravelPerk platform has got you covered.

4. Partnership with AirHelp

We partner with companies from around the world to expand our reach and the services we can offer you. One of the recent additions to the TravelPerk family is our integration with AirHelp –  the world’s biggest air passenger rights organization, which helps you claim flight disruption compensation.

The integration with AirHelp enables them to use TravelPerk flight data to identify flights that are eligible for compensation. If you are affected by flight delays or cancelations, as a TravelPerk customer, AirHelp can process your claim for compensation.

6 tips to help you stay ahead of travel disruptions

TravelPerk offers you many ways to manage stress during business travel, but there are other things you can do to improve your business travel experience, including: