Hamak Hotels and SiteMinder – Case Study

Hamak Resorts is an award successful working management organization for unique hotels in Mexico and Latin America.

For a lot more than 20 years Hamak Hotels has challenged typical luxurious by relaxed hospitality, and also managed the to start with lodges in Mexico to achieve charges over $500 USD.

Earnings Supervisor Amanda Hernández is on hand at all occasions to take care of essential operations throughout the portfolio.

“In 2022, we will open extra than 10 properties, and in 2023 we will be present in 5 nations around the world and 20 places,” she mentioned. “That’s why it is so significant to have an economical platform like SiteMinder, so we can apply all the approaches according to every residence.”

With 7 qualities at the moment on the books, Hamak functions on making certainly special houses that you should all 5 senses of friends, imploring them to return once again and yet again.

SiteMinder addresses fee management and time troubles

With seven houses to oversee, the existence of a profits manager can get pretty sophisticated and way too much time is typically missing to organising charge constructions. This was the case for Amanda but she stated SiteMinder’s system speedily served her overcome these difficulties.

“As I tackle diverse PMS’ with various fee constructions, SiteMinder helped me link all of them, and make and approve our fee constructions faster,” she reported.

“Now, if I want to use a restriction for a distinct working day, it takes me no a lot more than a minute and will save me a good deal of time with no interruptions.”

Of study course, a tech solution is only as excellent as the guidance guiding the product or service. Amanda insists this is 1 of the significant positive aspects of a platform like SiteMinder.

“I’ve been lucky ample to normally use SiteMinder. The workforce is often pretty helpful, driving me to the appropriate remedy. They educate me and I implement what I master,” she reported.

“They’re also pretty practical every time I want to hook up a new property to the PMS.”

SiteMinder’s new platform opens up even far more possibilities

With SiteMinder’s new platform making it attainable to deal with whole lodge enterprises from just one central location, Amanda is thrilled by the opportunities it unlocks.

“It will be extra effective, with much less time taken to connect with other channels and devices,” she reported. “A one, pleasant navigation is the ideal function to have!”

For peers inside of the field, Amanda had encouragement for anyone contemplating the SiteMinder system.

“Do not overthink. SiteMinder is the simplest and greatest way to join with any channel.”

Thank you Amanda and hold up the great function Hamak Motels!