Expedia error causes Canadian man to miss his bachelor party in Vegas

Penni Schewe


The only thing that stood between a Canadian gentleman and his bachelor party was the room concerning his center and very last identify.

Stratford, Ontario, resident Zack Kennedy experienced to painstakingly observe his groomsmen board a flight to his 4-day bachelor bash in Las Vegas as he stayed guiding at Toronto Pearson Airport.

In a TikTok, Kennedy suggests an mistake designed by on the internet travel company Expedia was the explanation he missed out on his own celebrations.

“My friends and I booked as a team and [Expedia] asked for our very first, middle and very last title, fully regular,” explained the groom-to-be. “But by some means in the back conclude of their procedure, they taken off the area amongst my center title and my previous name. So, my ticket does not match my passport any more.”

US Customs demands air travellers to invest in their tickets with the specific exact name that appears on their passport or formal ID. All vacation documents should match that identify, and if not, you won’t be authorized to board a flight to the US.

Kennedy suggests the WestJet agent he was talking with told him that Expedia revokes entry to airlines so they simply cannot adjust passenger information for their possess flights. This information is not accessible on Expedia’s internet site.

“People have to phone [Expedia] and spend them a whopping $65 for every letter,” claimed Kennedy in the TikTok.

“I woke up at 4 am to wait in check-in for two several hours mainly because of your oversight stayed on keep with your help group for about an hour simply because of your slip-up, and now really do not even get to go to my possess bachelor bash simply because of your miscalculation, so f**k you Expedia.”

@zackkennedyy Under no circumstances vacation with @expedia #expedia #fyp #storytime ♬ initial sound – Zack Kennedy

Every day Hive has arrived at out to Expedia for remark. A spokesperson for the vacation internet site claimed in an electronic mail that they are wanting into the scenario and that these scenarios just take them a few days to overview and examine.

Kennedy advised Everyday Hive that he acquired a direct message on Instagram and an electronic mail from an Expedia employee saying they wanted to examine the scenario.

“Then 30 minutes later I obtained a further e mail from the exact same address expressing ‘[Employee Name] would like to remember the information,’ ” the Ontario resident wrote in an email to Each day Hive.

He suggests he been given responses on his TikTok about people today who expert comparable conditions but were being hardly ever supplied a refund.

“I do want my money back again, of training course, but I’m not keeping my breath,” he said.

“Honestly, I believe I just want them to apologize to my buddy who put in so much time arranging what would have been an awesome trip for me, and for Expedia to accept their blunders publicly due to the fact they’re actively ruining what are meant to be lifelong recollections for so numerous persons.”

Kennedy and his pals did try out to glance for other flights, but they understood that “airports are depressing right now” and Kennedy himself was “mentally and emotionally spent” soon after dealing with the vacation chaos.

So, he finished up paying out what were meant to be four festive times in Vegas at household on the couch, consuming photographs with his puppy, when his buddies despatched him pics of what could’ve been.

@zackkennedyy Replying to @silvermist_78 hey siri engage in “Welcome to my life” by Simple Approach on Spotify #fyp #storytime ♬ initial sound – Peteandbas

He has also invited his followers to join in a digital bachelor occasion of kinds.

@zackkennedyy Replying to @meowza_ ♬ Swimming Pools (Drank) – Prolonged Model – Kendrick Lamar

In spite of his anger in direction of Expedia, Kennedy does want to remind men and women to be type and affected individual when talking with shopper support brokers for these vacation web-sites.

“Please keep in mind, these people today are not the types environment these greedy policies. Nobody likes currently being the particular person that has to inform another person they simply cannot go on their holiday, so as a great deal as you can be sure to try to mood your thoughts and realize who to actually immediate your anger at.”

We will update the story if and when Expedia responds with a assertion. 



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